What you need to know The reports feature provides historical information about auto attendants and queue stats, which shows their statistical performance by a specified time frame. You can also view and download inventory reports from the Enterprise Portal dashboard. Help Topics A Run an Auto Attendant or Call Queue Report A. Run an Auto Attendant or Call Queue Report …
What you need to know Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. To return to the main interface, click the Back To Application link. NOTE: Do not use the internet browser’s Back button to return to the main interface. This article provides details on the …
What you need to know Call Centers temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable. Call Centers provide an automated “answer” with customizable greetings, comfort messages, and hold music for the caller to listen to. Queued calls are routed to an available agent when he/she is no longer on an …
Help Topics A Feature Overview B Check Messages A. Feature Overview The Voicemail page allows you to listen to and store your voicemail messages from the My Phone Next Portal. Please note: For help with Settings on the Voicemail page, please review the Unified Messaging (My Phone Next) article for additional information on setting up your voicemail, voicemail to …
What you need to know This article describes the Remote Office feature. Help Topics A Enable/Disable Remote Office A. Enable/Disable Remote Office Remote Office enables you to use your home or cell phone as your business phone by directing all incoming calls to ring the remote office phone. If you have Remote Office enabled, your remote location rings, and …
What you need to know This article describes the Sequential Ring feature. Help Topics A Feature Overview B Feature Prerequisites/Restrictions C Feature Operation D Feature Setup A. Feature Overview Sequential Ring allows you to create a list of up to 5 additional numbers (total of 6) to ring in a specific order when you receive an incoming call. Specific …
What you need to know This article describes the Priority Alert feature. Help Topics A Feature Overview B Prerequisites/Restrictions C Feature Setup D Adding a New Schedule A. Feature Overview The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. …
What you need to know This article describes the My Directory feature. Help Topics A Feature Overview B Accessing the Directory C Accessing my Contacts A. Feature Overview The Directory feature allows you access to the main Directory (Company Directory) and your Personal Directory (My Contacts). For ease of use, set up your Directory prior to configuring others. The …
What you need to know This article describes the Hoteling Guest feature. Help Topics A Feature Overview B Feature Setup A. Feature Overview Hoteling enables a user’s phone profile of phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone. It is comprised of two features: Hoteling Host and Hoteling Guest that work together …
What you need to know You are busy enough managing customers, employees, meeting, etc. Fielding random solicitation calls from unknown callers is not what you need. These calls are a disruptive and anti-productive. The Reject Unidentified Caller feature enables business and individuals to reject all calls that have an unidentified caller id. Before the Unidentified Caller feature can be used …