Connect – Transferring Calls

Transferring Calls If you are on an active call, you can transfer calls to another contact within the company directory or an ad-hoc number. This article provides details on transferring calls with Connect. A How do I perform a blind transfer? B How do I perform an attended audio transfer? A. How do I perform a blind transfer? To perform …

Connect – Initiating a Three-Way Call

How do I initiate a three-way call? To create a three-way conference call, while you are on an active call, select the Options icon in the bottom-right corner of your screen. Then choose Conference. You can then select from your contacts or dial a number to call. Once they have answered the call, the three parties will automatically be added …

Connect – Placing a Call on Hold

How do I place a call on hold? To put a call on hold, during an active call, select the Hold button. The caller will go on hold and hear the on-hold audio based on the music-on-hold file that has been set up for your business.

Connect – Placing Voice and Video Calls

Placing Voice and Video Calls Connect allows you to place and receive business calls over the cellular network using your business phone number. This article provides details on placing voice and video calls. A How do I place a voice call? B How do I place a video call? C How do I place a call from chat? A. How …

Connect – Getting Started

Connect is a mobile app optimized for business messaging and calling. Connect keeps mobile professionals fully connected to the workplace with easy access to people and information from their smartphone. It uses your business identity when you make business calls so you can maintain a professional business image while keeping your personal mobile number private. With features like business calling and …

Emergency Call Notification

A Configuring Emergency Call Notifications – Company (or Enterprise) Settings B Configuring Emergency Call Notifications – Site Settings The Emergency Call Notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to. The Emergency Call Notification email message is generated and …

Enterprise Portal: Emergency Call Notification

What you need to know Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. They provide callers with your company greeting and dialing menu options. Each Auto Attendant is assigned a unique 10-digit number for identification and setup purposes. The Auto Attendant has two modes, one …

Enterprise Portal: Call Recording

What you need to know The call recording feature provides a hosted mechanism to record the calls placed and received on the Carrier platform for replay and archival. This feature is helpful for quality assurance, security, training, and more. The call recording service is a hybrid feature, where the Carrier platform enables the call recording user feature settings, while storage …

End Users Quick Start Guide: for Desk Phones

What you need to know Welcome to Verizon! Your new business voice communications solution is an easy-to-use service designed to enhance communications with your co-workers, customers, and suppliers.  It will help you work more efficiently – from virtually anywhere. In this guide, you will find getting started information to get you up and running quickly with basic feature information, specifically …