Connect – Transferring Calls

Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative. Transferring Calls If you are on an active call, …

Connect – Initiating a Three-Way Call

Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative. How do I initiate a three-way call? To create …

Connect – Placing a Call on Hold

Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative. How do I place a call on hold? To …

Connect – Placing Voice and Video Calls

Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative. Placing Voice and Video Calls Connect allows you to …

Connect – Getting Started

Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative. Connect is a mobile app optimized for business messaging …

Emergency Call Notification

A Configuring Emergency Call Notifications – Company (or Enterprise) Settings B Configuring Emergency Call Notifications – Site Settings The Emergency Call Notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to. The Emergency Call Notification email message is generated and …

Enterprise Portal: Emergency Call Notification

What you need to know Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. They provide callers with your company greeting and dialing menu options. Each Auto Attendant is assigned a unique 10-digit number for identification and setup purposes. The Auto Attendant has two modes, one …

Enterprise Portal: Call Recording

What you need to know The call recording feature provides a hosted mechanism to record the calls placed and received on the Carrier platform for replay and archival. This feature is helpful for quality assurance, security, training, and more. The call recording service is a hybrid feature, where the Carrier platform enables the call recording user feature settings, while storage …

End Users Quick Start Guide: for Desk Phones

What you need to know Welcome to Verizon! Your new business voice communications solution is an easy-to-use service designed to enhance communications with your co-workers, customers, and suppliers.  It will help you work more efficiently – from virtually anywhere. In this guide, you will find getting started information to get you up and running quickly with basic feature information, specifically …