Help Topics A Call Pickup B Group Call Park C Call Barge In   A. Call Pickup The Call Pickup feature allows you to answer an incoming call that’s ringing another user’s line or extension. To answer a call: Expand your Group/Enterprise or Favorites directory, and then select a contact. The state of the call must be Ringing. Hover over …

Help Topics A Placing Calls B Answering Calls C Transferring Calls D Conference Calls   A. Placing Calls To dial a number that is not stored in your contacts, use the Dialer. Then, enter the phone number and click Dial. The call will be placed to the specified number and will appear in the Calls panel. To redial the last …

Help Topics A Dynamic Monitoring of Contacts B Static Monitoring of Contacts C Personal Contacts and Speed Dial D Adding a Note to a Contact   A. Dynamic Monitoring of Contacts Dynamic Monitoring allows you to view the line status of selected contacts in your company on an as needed basis. For example – if you receive a call for …

Help Topics A Sign In B Display Pane C Contacts Pane D Call Console E Queued Calls Pane   A. Sign In The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to …

Call Queues This feature allows you to manage calls in selected queues (up to five) and monitor them in real time. You can manage queued calls using the Queued Calls pane. Before you can begin managing queued calls, select the queues you want to monitor: From the Queued Calls pane, click the Options icon , and then click Edit Queue …