What you need to know
Lead Numbers are phone numbers associated with your business that callers dial to reach Auto Attendants, Hunt Groups, Call Queues, Call Centers, Meet-Me Conferences and/or Group Paging groups. In many cases lead numbers represent your business’ “main number.”
This article provides instructions for modifying lead numbers that have been assigned to your account.
Feature Prerequisites
Before the Lead Number management service can be used the following conditions must be met:
- At least one Auto Attendant, Hunt Group, Call Queue, Call Center, Meet-me Conference and/or Group Paging group must be active on the site.
- At least one alternative 2 Way phone number must be available in the sites inventory
Lead Number Assignment
- Login to the Dashboard
- Select your Site from the dropdown menu.
- Select Assignments and the List by Number tab.
- Click the Assign dropdown next to the Lead number.
- Select As a Service.
- The Assign Service box will appear.
- Select the service from the drop down menu.
- Click Finish when you are done.
