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Getting Started for End Users

From voicemail to international calls, learn how to use the tools that enable you to achieve more for your business and customers. Select from any of the subjects listed below to get started!

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I need help with:
Quick Start Guide for Softphones
Quick Start Guide for Desk Phones
I need support on:
  • Where can I find my voicemail password?
  • How do I access my voicemail?
  • How do I record my voicemail greeting using my Poly phone?
  • How to change the number of rings before calls go to voicemail?
  • How to perform a blind transfer on your phone?
  • How to perform a warm transfer while on your phone?
  • How do I send a call directly to voicemail from my phone?
  • How do I place a call on hold to be retrieved from another phone?
  • How do I retrieve a held call from another phone?
  • Initiate a 3-way conference call from your phone
  • Where do I go to download the Desktop App?
  • How to perform a Blind Transfer on your Desktop App
  • How to perform a Warm Transfer while on your Desktop App
  • How to send a call directly to voicemail from your Desktop App
  • How do I set up another user's line on my phone?
  • How do I place and receive calls on a shared line?
  • How do I place an international call?
  • 911 Calling Requirements
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  • Home
  • Administrators
    • Getting Started
    • Video Library
    • Guides
  • End Users
    • Getting Started
    • Video Library
    • Guides
  • Phones & Equipment
    • Phone Tutorials & Guides
    • ATA & Accessories
    • Headsets
  • Call Center
    • Agents
    • Supervisors
  • Business Apps
    • Video Library
    • Guides
  • Webinars
  • Contact Us