Adding an Device
- Select the Devices tab from the left-hand navigation.
- Select Add Ported Device.
- The Add Device wizard will appear. From here, choose the Site where you would like to add the device.
- Next, choose the device you would like to add from the Device drop-down menu.
- Enter the MAC Address of the device to be added and select Save. The new device will now show up in your device list.
Note: You can only choose the available devices for your location. If you do not see the model listed, please contact your service provider.
Un-assigning an Old Device and Assigning a New One
- Select the Users tab in the left-hand navigation menu. A list of all users will be displayed.
- Find the user and select the Actions drop-down menu and select Edit.
- The Edit User window will appear. From here, select Devices.
- Select Unassign device that you want to remove for the user.
- Confirm the Unassign Device pop up.
- Search for the new Device you want to add (the search box will show the available devices for the Site).
- For Primary Device, select the number of lines that the user needs available to them default is 1.
- Click Save.
Removing a Device
If the device needs to be completely removed from the Site, follow these steps. If the old device is going to be used for another user at the same Site, there is no need to remove the device.
To remove a device from the dashboard if needed- follow these steps:
- From the Devices tab, find the device you would like to remove.
- Select the Actions drop-down menu.
- Then select Remove Device.