Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative.
Placing Voice and Video Calls
Connect allows you to place and receive business calls over the cellular network using your business phone number. This article provides details on placing voice and video calls.
A. How do I place a voice call?
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- Select the main menu icon and then tap the Directory and search for the person you want to call.
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- Tap the contact’s name and you will be directed to the contact’s profile. From here, tap the Call icon.
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- Then, select Voice Call.
B. How do I place a video call?
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- Select the main menu icon and then tap the Directory and search for the person you want to call.
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- Tap the contact’s name and you will be directed to the contact’s profile. From here, tap the Call icon.
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- Then, select Video Call.
C. How do I place a call from chat?
You can also initiate a call from a chat message. From the chat window, tap the Call phone icon.
Note: Depending on your settings, the app may ask you how to place the outbound call.