Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative.
How do I place a call on hold?
To put a call on hold, during an active call, select the Hold button. The caller will go on hold and hear the on-hold audio based on the music-on-hold file that has been set up for your business.
