What you need to know Office Anywhere (sometimes simply called “Anywhere”) is a feature allowing you to receive calls on the phone of your choice, such as your personal mobile phone: Receive calls on an alternate phone – Office Anywhere allows calls placed to a user’s office phone to ring any phone(s) set up with the feature. Most users designate …
Mobile Connect is a new generation application created for usability and efficiency. As an upgrade to Communicator, this guide will go over the feature differences between the two applications. What features and services are available? Features & Services Connect Communicator Manual and Automatic Location Settings Option With Mobile Connect, you can manually or automatically provide your location to be displayed …
A System Requirements B Installation of Desktop App A. System Requirements Operating system Apple Mac OS 10.8 Mountain Lion, Mac OS 10.9 Mavericks, Mac OS 10.10 Yosemite. Microsoft Windows 7, Windows 8/8.1, Windows 10 (Classical view only). The installation footprint is approximately 125 MB. For voice calls, a sound card, speakers, and a microphone or a headset are required. A …
What you need to know From the Enterprise Portal, you can add and remove administrators and modify information, if or when needed. This guide will review how to access this area of the Enterprise Portal and the steps for adding an administrator. Add an Administrator Log in to the Enterprise Portal. Go to the profile options drop-down menu and select …
Introduction Within the desktop application, you can modify and configure several options and functions available to you, including the options available for managing your incoming calls. The following topics go over the configurable options available for incoming calls. Help Topics A Accessing the Incoming Calls Options Menu B Enabling Do Not Disturb C Configuring Call Forwarding D Configuring Simultaneous Ring …
What you need to know Office Anywhere is a mobility feature providing users with the following functionality: Receive calls on an alternate phone – Office Anywhere allows calls placed to a user’s office phone to ring any phone(s) set up with the feature. Most users designate their mobile phone as their “Office Anywhere phone.” Place calls from an alternate phone …
Overview A Help Topics B Group Paging Example C Feature Prerequisites D Group Paging Business Rules and Feature Interaction E Log In F Configure Group Paging G Perform a Group Page H Additional Help and Resources A. Help Topics The Group Paging service allows a user to set up a one-way call to a group of up to 75 target …
What you need to know The reports feature provides historical information about auto attendants and queue stats, which shows their statistical performance by a specified time frame. You can also view and download inventory reports from the Enterprise Portal dashboard. Help Topics A Run an Auto Attendant or Call Queue Report A. Run an Auto Attendant or Call Queue Report …
What you need to know Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. To return to the main interface, click the Back To Application link. NOTE: Do not use the internet browser’s Back button to return to the main interface. This article provides details on the …
What you need to know Call Centers temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable. Call Centers provide an automated “answer” with customizable greetings, comfort messages, and hold music for the caller to listen to. Queued calls are routed to an available agent when he/she is no longer on an …