What you need to know The Collaboration Bridge is a unique two-way phone number and must be configured in the Enterprise Portal. Each site has a unique Collaboration Bridge two-way phone number assigned to it and all users within the site have the same Collaboration Bridge number. Each User that is assigned to the Collaboration Bridge has a unique Room …
Help Topics A Call Pickup B Group Call Park C Call Barge In A. Call Pickup The Call Pickup feature allows you to answer an incoming call that’s ringing another user’s line or extension. To answer a call: Expand your Group/Enterprise or Favorites directory, and then select a contact. The state of the call must be Ringing. Hover over …
Help Topics A Placing Calls B Answering Calls C Transferring Calls D Conference Calls A. Placing Calls To dial a number that is not stored in your contacts, use the Dialer. Then, enter the phone number and click Dial. The call will be placed to the specified number and will appear in the Calls panel. To redial the last …
Help Topics A Dynamic Monitoring of Contacts B Static Monitoring of Contacts C Personal Contacts and Speed Dial D Adding a Note to a Contact A. Dynamic Monitoring of Contacts Dynamic Monitoring allows you to view the line status of selected contacts in your company on an as needed basis. For example – if you receive a call for …
Help Topics A Sign In B Display Pane C Contacts Pane D Call Console E Queued Calls Pane A. Sign In The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to …
Call Queues This feature allows you to manage calls in selected queues (up to five) and monitor them in real time. You can manage queued calls using the Queued Calls pane. Before you can begin managing queued calls, select the queues you want to monitor: From the Queued Calls pane, click the Options icon , and then click Edit Queue …
Help Topics A Select Agents to Monitor B Agent Phone and ACD States C View Agent Details D Change Agent ACD State E Silently Monitor Agent’s Call F Pick Up Agent’s Ringing Call A. Select Agents to Monitor You will use the Agents panel to view the agents you are supervising and to perform actions on them. You can …
What you need to know Call Center provides you with real-time information about supervised agents and queues. This information is displayed in the Dashboard. Help Topics A Display Dashboard B Queue Information C Agent Information D Information to Display A. Display Dashboard Click the Dashboard link at the top of the right-hand side of the main interface window. The …
You can send files to a Contact during Chat session. To send a file from your Chat session communication window; Click Send File button. Browse for the file in your computer. Choose the file then and click Open to send the file. The Contact to whom you are sending the file will receive a chat notification asking to accept the …
You can perform desktop sharing with another user or users while in a chat on your desktop application. A Sharing Your Screen A. Sharing Your Screen To share your desktop while in a chat, from the communications window, follow these steps: Click on the Desktop Share button. Select the application you would like to share and click Start Sharing. Once …