What you need to know
This feature will send calls to a destination of your choice if your phone is not connected to the network for any reason, such as power outage, failed Internet connection, or wiring problem.
This feature can be configured from the My Phone Next Portal, click here.
Help Topics
A. How do I set up Business Continuity?
- From the My Phone Next Portal, click on the Call Settings page.
- Select Business Continuity from your list of features. To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn from dark gray to light gray. To disable, click on the toggle button again, when disabled, it should change from light gray to dark gray.
- Input a valid number.
- You can also send all calls to voicemail by checking the checkbox next to Send to voicemail.
Note: The Send to voicemail is applicable for internal numbers/extensions only. - Click the Save button.
