Introduction Within the desktop application, you can modify and configure several options and functions available to you, including the options available for managing your incoming calls. The following topics go over the configurable options available for incoming calls. Help Topics A Accessing the Incoming Calls Options Menu B Enabling Do Not Disturb C Configuring Call Forwarding D Configuring Simultaneous Ring …
What you need to know Office Anywhere is a mobility feature providing users with the following functionality: Receive calls on an alternate phone – Office Anywhere allows calls placed to a user’s office phone to ring any phone(s) set up with the feature. Most users designate their mobile phone as their “Office Anywhere phone.” Place calls from an alternate phone …
Overview A Help Topics B Group Paging Example C Feature Prerequisites D Group Paging Business Rules and Feature Interaction E Log In F Configure Group Paging G Perform a Group Page H Additional Help and Resources A. Help Topics The Group Paging service allows a user to set up a one-way call to a group of up to 75 target …
What you need to know The reports feature provides historical information about auto attendants and queue stats, which shows their statistical performance by a specified time frame. You can also view and download inventory reports from the Enterprise Portal dashboard. Help Topics A Run an Auto Attendant or Call Queue Report A. Run an Auto Attendant or Call Queue Report …
What you need to know Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. To return to the main interface, click the Back To Application link. NOTE: Do not use the internet browser’s Back button to return to the main interface. This article provides details on the …
What you need to know Call Centers temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable. Call Centers provide an automated “answer” with customizable greetings, comfort messages, and hold music for the caller to listen to. Queued calls are routed to an available agent when he/she is no longer on an …
Help Topics A Feature Overview B Check Messages A. Feature Overview The Voicemail page allows you to listen to and store your voicemail messages from the My Phone Next Portal. Please note: For help with Settings on the Voicemail page, please review the Unified Messaging (My Phone Next) article for additional information on setting up your voicemail, voicemail to …
What you need to know This article describes the Remote Office feature. Help Topics A Enable/Disable Remote Office A. Enable/Disable Remote Office Remote Office enables you to use your home or cell phone as your business phone by directing all incoming calls to ring the remote office phone. If you have Remote Office enabled, your remote location rings, and …
What you need to know This article describes the Sequential Ring feature. Help Topics A Feature Overview B Feature Prerequisites/Restrictions C Feature Operation D Feature Setup A. Feature Overview Sequential Ring allows you to create a list of up to 5 additional numbers (total of 6) to ring in a specific order when you receive an incoming call. Specific …
What you need to know This article describes the Priority Alert feature. Help Topics A Feature Overview B Prerequisites/Restrictions C Feature Setup D Adding a New Schedule A. Feature Overview The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. …