How do I initiate a three-way call? To create a three-way conference call, while you are on an active call, select the Options icon in the bottom-right corner of your screen. Then choose Conference. You can then select from your contacts or dial a number to call. Once they have answered the call, the three parties will automatically be added …
How do I place a call on hold? To put a call on hold, during an active call, select the Hold button. The caller will go on hold and hear the on-hold audio based on the music-on-hold file that has been set up for your business.
Placing Voice and Video Calls Connect allows you to place and receive business calls over the cellular network using your business phone number. This article provides details on placing voice and video calls. A How do I place a voice call? B How do I place a video call? C How do I place a call from chat? A. How …
Connect is a mobile app optimized for business messaging and calling. Connect keeps mobile professionals fully connected to the workplace with easy access to people and information from their smartphone. It uses your business identity when you make business calls so you can maintain a professional business image while keeping your personal mobile number private. With features like business calling and …
What you need to know Administrators can reset a user’s password within the Enterprise Portal. In this guide, we’ll review how to locate a user. And then, we’ll demonstrate how to manage their credentials. Resetting a User’s Password Log in to the Enterprise Portal. Select the Users tab from the left-hand navigation. Locate the user you wish to manage and …
Your Verizon service allows you the ability to work from home. Features like softphone or Call Forwarding and Simultaneous Ring make the transition to work from home easier allowing you to make and receive calls using your work & in-office number. How do I see if I have a Softphone (Communicator)? Do you know if you have a Softphone (Communicator) …
This guide provides information on the Service Assurance options available to administrators within the admin portal.
A Configuring Emergency Call Notifications – Company (or Enterprise) Settings B Configuring Emergency Call Notifications – Site Settings The Emergency Call Notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to. The Emergency Call Notification email message is generated and …
What you need to know Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. They provide callers with your company greeting and dialing menu options. Each Auto Attendant is assigned a unique 10-digit number for identification and setup purposes. The Auto Attendant has two modes, one …
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