A man wearing a headset reviews a document in his home kitchen.

Your phone service
is retiring

Your phone service will need to migrate from Verizon VCE (Virtual Communications Express) to a new calling platform. Here’s what’s behind the change, what it means for you, and what you’ll need to do.

Why this is happening

The platform VCE runs on is being retired in December 2027. To keep your phone service running, Verizon recommends that your organization move to one of these Verizon calling services:
Webex Calling
Business Digital Voice with Webex
One Talk
Not sure which service fits your organization? Your Verizon account team can help you compare options and build a migration plan. Contact your account team for more details.

What stays the same

Most of your settings move with you, including:
  • Call forwarding
  • Shared lines
  • Hunt groups
  • Call park
  • Paging groups
  • Auto attendant menus
  • Your desk phone, in some cases

What doesn't carry over

Some things don't transfer to the new service:

Personal settings:

You may need to set up speed dials and forwarding rules again.

Unsupported features:

A small number of features aren't available on the new service and won't carry over. You can review these features with your account representative.

Voicemail:

Your saved messages, recorded name, and voicemail PIN won't carry over. You'll set up your voicemail again after the move.

Password and access codes:

You'll create new ones the first time you sign in.

If you've previously used the UC One app:

You'll switch to the Webex App. Your call history, message history, and voicemails won't move to Webex.

How the new services compare

Each new service handles calling a little differently. Here's how each one compares to VCE.

VCE vs. Webex Calling Flex

Flex is the closest match to VCE. Nearly all the calling features you use today work the same way.

Same or better Hunt groups and call recording are included with the Professional license.
New Microsoft Teams integration and the Webex App for calling on your computer or mobile device.
Not available Meet-Me Bridge and Conference.
Requires an add-on Call queue and call center features.
Common-area phones Phones in shared spaces, like lobbies or break rooms, have fewer features. Call park, hunt groups, paging, shared lines and most forwarding options aren't included.
VCE vs. One Talk

One Talk connects desk phones and mobile devices to one business number, so you can take calls wherever you work.

Features More than 50 calling features.
Devices Use up to 8 devices with the same number.
Not available Call recording.
Service area US only.
Best for Teams that work across mobile and desk phones, or small and multi-location sites.
VCE vs. Business Digital Voice with Webex (BDVW)

BDVW is built for small, single-location businesses.

Features Includes more than 45 calling features.
Size Businesses with 1 to 20 employees, up to 99 lines.
Location One location only, within Verizon's East Coast service area (MD, VA, DC, NJ, DE, PA, NY, CT, RI, MA).
Equipment Requires Verizon equipment.
Not available International calling and IP trunking.

Have questions?

Contact your organization's phone administrator with questions about your move plan, date, new service, or features you rely on.