Note: Effective January 31st, 2026, the Virtual Communications Express (VCE) MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of an IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative.
Connect helps you stay in touch with colleagues using chat, for quick interactions when it’s not convenient to talk. There are two ways to send a chat message–from the message window and from a contact’s profile. When your notification settings are turned on for Connect, you will receive notifications to your mobile phone when you receive chat messages through Connect.
A. How do I send a chat message from the messages window?
- To initiate a chat message, tap the Pencil icon.
- Enter the contact name in the To field.
- Enter your message and tap Send.
B. How do I send a chat from a contact’s profile?
- You can find a colleague through Favorites, Groups or by searching the Directory.
- Tap the colleague’s name and then tap Chat.
C. How do I receive chat messages?
You will receive a notification on your mobile phone when a new chat message arrives. Tap to view and respond.