As part of our commitment to remain on the cutting edge of call recording technology, Verizon is pleased to announce that we will soon upgrade our call recording platform starting March 3rd through March 31st.
Why are we upgrading to a new platform?
The upcoming upgrade will help us improve the service you receive while enabling us to offer the most up-to-date features and functionality on call recording.
The new call recording platform can help you improve your business operations with:
- New! Enhanced unlimited storage options – There is now no limit to the amount and duration of calls you can store. We’ve also extended the amount of time that your recordings can be stored, from 30 to 90 days!
- New! Brand new Admin and User interfaces will make it easier to access, manage and share your recorded calls.
- New! Compliance - Ability to deploy additional layers of functionality around compliance, that can help your company with regulatory directives such as PCI DSS, GDPR ,HIPAA and MiFID II.
What does this mean for your business?
All of your call data will move seamlessly across to the new call recording platform implementation will start March 3rd through March 31st, with no disruption in service. It may, however, take up to 2 days for all your current data to be synchronized with the new platform. During this time, your existing recordings will not be impacted and will still be available.
What happens next?
You’ll receive an email request from us to confirm your email address. Once you confirm your email address, we’ll create you as a new user and send you a Welcome note with helpful links to log into the new platform.
Verizon appreciates your continued interest in our call recording service and the many ways we can offer enhancements for your business.
If you have any questions or need help with any changes or upgrades to your plan please contact your Verizon representative.