The Call Recording feature provides a hosted mechanism to record the calls placed and received on the platform for replay and archival. It is a hybrid feature, where the Webex Calling Verizon platform enables the Call Recording user feature settings, while storage and management of recorded calls are delivered via a portal of the third-party partner, Dubber. Recording of calls are securely sent to the Dubber platform for playback and general management. There are two Call Recording packages available - Call Recording Unlimited and Call Recording Plus AI.

• Call Recording Unlimited - All inclusive Call Recording for single users with a full range of recording features, unlimited retention period, and unlimited storage capability.
• Call Recording Plus AI - All inclusive Call Recording for single users with a full range of recording features, unlimited retention period, and unlimited storage capability. PLUS - Utilizing AI for phone calls to enable new insights via transcript and sentiment data.

On this video library page, you'll receive how-to instructions for setting up and using the Dubber portal. For more information on how to enable the call recording feature for users within the admin portal, see this guide.