End Users Quick Start Guide: for Desk Phones

What you need to know

Welcome to Verizon! Your new business voice communications solution is an easy-to-use service designed to enhance communications with your co-workers, customers, and suppliers.  It will help you work more efficiently - from virtually anywhere.

In this guide, you will find getting started information to get you up and running quickly with basic feature information, specifically for your desk phone. For detailed information, user guides and tutorials on how you use all the features of your service, visit the End User’s Headquarters on the support site - End User HUB .

Steps:

Step 1: Receiving Your Welcome Emails

You will receive two welcome emails from Verizon with your My Phone Next login information. One will have your username and the other will have your first-time login password.

Log in within 24 hours of receiving the email. If you do this after 24 hours from receiving the email, select the Forgot Password link and another email notification will be sent with the new password to use for the first-time login.

Step 2: Logging in to My Phone Next for the First Time

Accessing the end-user portal, My Phone Next, is the first step to getting started setting up and managing your call settings. Follow these steps to log in for the first time:

1. Open the Verizon welcome emails.
2. Go to https://webexcallingus.verizon.com/myphonenext/ or the My Phone Next link found in your email to open My Phone Next.
3. Enter the username found in one of your welcome emails.
4. Enter the temporary password found in the other welcome email.

Note: If you cannot find your temporary password, or it expired, select Forgot Password and follow the instructions to get a new temporary password emailed to you.

Step 3: Setting Up Voicemail for the First Time

Your company administrator is responsible for enabling voicemail on your user profile. Once this is done, you will receive an email with your temporary voicemail passcode. To setup your voicemail for the first time:

1. Press the Message button on your desk phone.
2. Enter your temporary passcode from the email you received.
3. Follow prompts to change your temporary password.
4. Enter your temporary voicemail passcode from the email you received.
5. Follow the prompts to change your temporary password.

Step 4: Setting Up Voicemail Personal Greeting

There are two voicemail options:

1. Busy Greeting – This greeting is when "do not disturb" is enabled or on a call and call waiting is disabled.
2. No Answer Greeting –This greeting is played when you are away from phone and do not answer.

To record your voicemail greetings (on a Polycom device), follow these steps:

1. Press the Message button on your desk phone.
2. Enter voicemail passcode.
3. Press 1 to record your Busy Greeting.
4. Press 2 to record your No Answer Greeting.

To record your voicemail greetings (on a Yealink or Cisco device), follow these steps:

1. Press the Message button on your desk phone.
2. Enter voicemail passcode.
3. Press 2 to record your Busy Greeting.
4. Press 3 to record your No Answer Greeting.

Step 5: Setting Up Call Forwarding

If or when you need to forward calls from your desk phone to another line, you can configure Call Forwarding.

• Select the Forward softkey or from the home screen, select Forward.
• Select the type of forwarding option:
• Call Forwarding Always – Forward all incoming calls to a specified forward-to destination.
• Call Forwarding No Answer – Forward calls if you do not answer.
• Call Forwarding Busy – Forward calls when the Do Not Disturb feature is enabled, or if your line is busy.
• Enter the phone number to which to forward calls in the Contact field.
• Select Enable.

Note: When configuring Call Forwarding No Answer, you must also select the number of rings the caller will hear before the call is forwarded.

Step 6: Setting Up Ring Tones for Different Numbers

As a user, you may have more than one number assigned to you such as an Auto Attendant or Hunt Group. You have the ability to change the ring tones for each number in order to better differentiate where callers are dialing into.
To change ring tones for different numbers, from your desk phone:

• Select the Home key.
• Select Basic.
• Then, Ring Type.
• Select the number you would like to change the ring type for and select the new Ring Type.